Policy on Processing Payments and Card Surcharges via Saved Credit and Debit Cards

Purpose:

This policy outlines the terms and conditions under which surcharges will apply when customers use saved payment cards on file. It ensures transparency, fairness, and compliance with relevant regulations. 

1. Scope:

This policy applies to all customers who use Pristine Drycleaners delivery service/s and or opt to save their card information with Stripe via Pristine Drycleaners customer portal for seamless payments. 

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2. Surcharge Applicability:

- A surcharge may be applied when customers use saved credit or debit cards on file to cover the cost of transaction fees imposed by the payment processor. 

- The surcharge will only apply to saved Credit or Debit card transactions  

- The payment will be processed at the time the order is completed and moved to Pristine Drycleaners rack instore awaiting collection or delivery.

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3. Surcharge Rate:

- $0.10  +  1.2%  will be charged along with the value of the order.

e.g., a $10.00 shirt will show a charge of $10.22 when the charge is processed of which $0.22 is retained by the transaction provider.

- The surcharge is not collected by Pristine Drycleaners and is for the sole purpose of processing the card transaction via the third party Stripe. 

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6. Refunds of Surcharges:

- If a refund is issued for a transaction, the original surcharge may not be refunded in full as it is not collected by or payable to Pristine Drycleaners. 

- This may however be assessed on a case by case basis at the sole discretion of Pristine Drycleaners personnel. 

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7. Customer Support and Disputes:

- If a customer believes a surcharge was applied incorrectly or unfairly, they may contact Pristine Drycleaners management for resolution. 

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8. Policy Review:

- This policy will be reviewed periodically to ensure ongoing compliance with legal requirements and industry standards. 

- Updates to the policy will be communicated to customers via the email saved on file with sufficient notice. 

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Effective Date:                 28/10/2024

Last Reviewed:                28/10/2024

 

By storing a card on file and proceeding with future transactions, customers acknowledge and agree to this Card Surcharge Policy.